Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. The policy applies to all users of our website, mobile apps, and related services.

1. Legal Status

1.1 License Number

Our services operate under a valid remote gaming license. We process personal data in line with the obligations that arise from our licensing and regulatory responsibilities.

1.2 Issuing Authority

The issuing authority sets standards that affect how we collect, store, and protect personal information. We maintain records and processes to meet these regulatory requirements, including data retention and reporting obligations.

1.3 Jurisdiction

We provide services across multiple jurisdictions. When you use our services, we process your personal data in accordance with applicable local laws and the protections set out in this policy.

1.4 Allowed to Operate in Canada

We actively provide services to users in Canada and process personal data of Canadian residents. We recognize privacy protections applicable to Canadian data subjects and implement safeguards that align with regional data protection expectations.

2. Registration and Login Process

2.1 Step-by-Step Process

When you register an account, we collect and process information needed to create and maintain your account. Typical information includes:

• Contact details (email, phone where applicable);

• Basic identity details (name, date of birth, address);

• Account credentials (username and password);

• Preference settings (display currency, language, marketing preferences).

We use this data to set up and manage your account, verify eligibility, provide customer support, and communicate important service information.

2.2 Is KYC/ID Verification Required

We may require identity verification documents before certain account actions. When requested, you will be asked to provide documents such as a government-issued identity document and proof of address. We process verification data to meet legal and regulatory obligations and to protect against fraud. Access to verification data is restricted to authorized personnel and processors.

2.3 Time to Activate Account

Account creation and initial email confirmation are typically immediate. Where verification is required, we aim to process submitted documents promptly and retain verification records only as long as necessary for compliance and account security.

2.4 Terms of Registration (Minimum Age, One Account, Restricted Countries)

We collect and use registration data to confirm you meet eligibility criteria such as the minimum age and residence in permitted jurisdictions. We also use account data and technical signals to enforce rules such as one account per person and to identify accounts that may be duplicate or fraudulent.

3. Games and Software Providers

3.1 Top Games

We collect anonymous and aggregated usage statistics about which games are played and how often. This helps us improve the service and tailor content based on popularity and performance.

3.2 Software Providers

We work with third-party game providers. Where necessary, we share limited personal data with these providers so games can function and so you can play. Providers that process personal data act under contract and are required to protect that data.

3.3 Total Game Count

Analytics covering our broad game portfolio are used to monitor trends, fix issues, and improve reliability. These analytics are primarily aggregated and do not identify individuals unless required for support or investigation.

3.4 Game Categories

Different game types may produce different technical logs and usage data. We collect the minimum technical and usage data needed to ensure gameplay and to investigate errors or disputes.

3.5 Licensing and Fairness of Providers

We rely on certified providers for fairness and integrity of games. Audit and fairness records are maintained for compliance. Personal data is included in logs only when needed for dispute resolution or regulatory reporting.

3.6 Provably Fair Systems

Where a game or system produces public or verifiable outputs, we ensure that any personal data involved is processed only as necessary and protected accordingly.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

To determine your eligibility for promotional offers, we process account information and activity history. This includes any preference or opt-in choices you make for promotions.

4.2 Welcome Offers Specific to Canada

If you are in Canada and opt into offers tailored to that market, we process the minimum regional data required to deliver and monitor those offers and to ensure compliance with applicable rules.

4.3 Process of Activation for Welcome Bonus

Activation often requires tracking promotional codes, registration timestamps, and qualifying activity. We record these details to validate your entitlement to promotional benefits.

4.4 Wagering Requirements

We keep records of relevant activity demonstrating compliance with promotional conditions. These records are retained for the period necessary to resolve disputes and for compliance purposes.

4.5 Time Limits

Promotional activity and related records are retained in accordance with our document retention schedules and regulatory requirements. We remove or anonymize promotional data when it is no longer required.

4.6 Recurring Promotions

Recurring offers and loyalty communications are based on your account activity and marketing preferences. You may update your preferences or opt out of marketing communications at any time.

4.7 Cashback Offers

Participation in cashback programs requires maintaining records of eligible activity. We use these records to calculate and apply benefits and to audit program integrity.

4.8 Reload Bonuses (List Any Available)

Eligibility records for reload bonuses and similar promotions are processed and stored in relation to your account history and the applicable promotional terms.

4.9 Free Spins Bonuses

Free spins and related outcomes are recorded alongside your account activity to ensure accurate awarding and to resolve any disputes.

4.10 General Bonus Terms and Conditions

We monitor accounts for suspected misuse of promotions. When misuse is suspected, we may access and retain account logs and other personal data necessary to investigate and enforce our terms.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

To manage VIP tiers, we process account activity, loyalty points, and profile information. This enables personalised treatment and the delivery of tiered benefits.

5.2 How to Qualify

Qualification is assessed using account history and activity data. Decisions may be automated but remain subject to review by our team where appropriate.

5.3 Loyalty Program Description

Loyalty points and redemptions are recorded in your account. We maintain accurate records to ensure fair point accrual and redemption and to handle inquiries.

5.4 Loyalty Program Rules

Points and related data may expire or be adjusted in line with the program rules. We retain relevant records to demonstrate entitlement and to investigate disputes.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

We process certain account-related verification data needed to operate your account. Where third parties assist with account operations, they act as independent processors and are required to protect personal data in accordance with contractual terms.

6.2 Withdrawal Methods

When actions related to account access or account adjustments are requested, we record the necessary account activity details and maintain these records for compliance and audit purposes.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

We monitor play patterns and account activity to ensure compliance with our terms and to detect potential abuse. Relevant records are retained to support any decisions or disputes arising from the enforcement of these terms.

7.2 Deposit Limits

We maintain information about any limits you set or that are applied to your account. This helps us operate responsible account controls and respond to support requests.

7.3 Withdrawal Limits

Any limitations applied to account features are recorded and stored for operational and compliance purposes.

7.4 Account Restrictions

When accounts are restricted or closed due to suspected fraud, policy breaches, or regulatory compliance, we retain the records necessary to demonstrate the basis for those actions and to cooperate with relevant authorities.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android)

If you use our mobile app, we may collect device identifiers, operating system information, and app performance data. Biometric authentication options (such as fingerprint or facial recognition) may be available. When used, biometric data is processed by your device and is not stored by us.

8.2 Mobile Browser Optimization

When you use a mobile browser, we may store small pieces of information locally (for example, cookies and local storage) to remember your preferences and improve browsing performance. You can manage these through your browser settings.

8.3 User Experience and Speed on Mobile

We collect aggregated performance and usage metrics to keep the mobile experience fast and reliable. These analytics are primarily non-identifying unless required to resolve an issue you report.

8.4 Process of Registration on Mobile

Registration via mobile uses the same data categories as desktop registration. We may use mobile verification methods (such as SMS codes) where required. The data involved is used only for verification and account security.