Terms and conditions

1. Legal Status

1.1 License Number

1.1.1 The operator holds License No. OHA/ANJ-2023-019 issued for remote gaming services under the name Jokersino Casino N.V.

1.2 Issuing Authority

1.2.1 The operator is licensed under the Anjouan Gaming License framework administered by the Offshore Finance Authority of the State of Anjouan.

1.3 Jurisdiction

1.3.1 The license authorises gaming operations under Anjouan jurisdiction (Union of the Comoros). Corporate functions such as payments and risk management are linked to Group Gaem B.V. as described in the operator’s corporate documentation.

1.3.2 These Terms are subject to the laws and regulations applicable to the operator’s licence and to any mandatory consumer protection provisions that cannot be excluded by law.

1.4 Allowed to Operate in Canada

1.4.1 The operator accepts players located in Canada and provides services denominated in CAD where permitted by applicable local law. Players are responsible for ensuring that participation from their province or territory is lawful.

2. Registration and Login Process

2.1 Step-by-Step Process

2.1.1 To register, choose the Canada version of the site, select Sign Up, and provide your email, password, preferred currency, and any promo code as prompted.

2.1.2 Complete your personal details, including your full name, date of birth, address, and telephone number. Ensure you meet the minimum age requirement that applies in your province or territory.

2.1.3 Accept the Terms and Conditions and Privacy Policy, submit the registration form, confirm your email via the activation link, and log in to set optional deposit limits and make your first deposit using the available payment methods.

2.2 Is KYC/ID Verification Required

2.2.1 The operator implements mandatory KYC procedures before the first withdrawal and may require additional documentation for higher-risk transactions or deposits. Required documents may include a government-issued photo ID, proof of address, and payment method verification.

2.3 Time to Activate Account

2.3.1 Account creation and email activation are typically instantaneous. KYC verification is normally completed within a few hours and may take up to 24 hours during peak periods. Withdrawals are available after successful verification and fulfilment of any applicable conditions.

2.4 Terms of Registration (Minimum Age, One Account, Restricted Countries)

2.4.1 The minimum age for account registration is 18 years, except where local law requires a higher age (for example, certain Canadian provinces require 19 years). Players must comply with the legal age in their place of residence.

2.4.2 Only one account is permitted per natural person, household, IP address, or device. Duplicate accounts may be closed and funds forfeited.

2.4.3 Access is denied to players located in restricted jurisdictions. The operator maintains and enforces a list of restricted territories. Canada is not a restricted jurisdiction for the services described herein, except where applicable local law prohibits play.

3. Games and Software Providers

3.1 Top Games

3.1.1 The platform offers a selection of popular titles, including video slots and live dealer games provided by recognised studios. Specific game availability may change over time.

3.2 Software Providers

3.2.1 Games are supplied by multiple third-party software providers. The operator makes no guarantee of continuous availability of any single provider or title.

3.3 Total Game Count

3.3.1 The platform offers a large and varied library of games. The number of available titles may vary by region and over time.

3.4 Game Categories

3.4.1 Games are grouped into categories such as Slots, Jackpot Slots, Table Games, Live Casino, and specialty or crypto-friendly titles. Sports betting may be provided via a separate lobby.

3.5 Licensing and Fairness of Providers

3.5.1 Core providers and their games are subject to their own licensing and certification regimes. Independent testing bodies may audit RNGs and game fairness. The operator relies on certified providers to ensure the integrity of game outcomes.

3.6 Provably Fair Systems

3.6.1 The operator primarily offers lab-tested RNG and live dealer content. Blockchain-style provably fair verification is not a primary feature of the platform; fairness is ensured through recognised testing and certification of games where applicable.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)

4.1.1 The operator may offer a tiered welcome package for eligible players. Actual bonus amounts, match percentages, and the inclusion of free spins depend on the specific promotional terms in force at the time of deposit.

4.2 Welcome Offers Specific to Canada

4.2.1 Where an offer is marketed to Canadian players, it will be presented in CAD or an equivalent cryptocurrency amount, and the specific terms and wagering requirements will apply as disclosed at the time of the promotion.

4.3 Process of Activation for Welcome Bonus

4.3.1 To activate a welcome or other promotional offer, a player must register, meet any eligibility conditions, enter any required promo code, and make a qualifying deposit. Bonus funds and free spins are credited in accordance with the promotion’s published terms.

4.4 Wagering Requirements

4.4.1 Bonus funds and free spins are subject to wagering requirements. The applicable wagering multiple, contribution rates by game type, and any deposit conditions are stated in the promotion terms. Failure to meet wagering requirements within the applicable timeframe will result in forfeiture of bonus funds and winnings derived from them.

4.5 Time Limits

4.5.1 Promotions, including welcome bonuses and free spins, are subject to expiry and must be used and fully wagered within the time limits specified in the relevant promotional terms. Unused or expired bonuses are forfeited.

4.6 Recurring Promotions

4.6.1 The operator may run recurring promotions such as weekly reload bonuses, tournaments, and crypto-specific campaigns. Each promotion is governed by its own terms and conditions as published.

4.7 Cashback Offers

4.7.1 Cashback programs may be offered with specified coverage, calculation methods, and crediting frequency. Cashback may be subject to wagering or other conditions and is governed by the applicable promotion rules.

4.8 Reload Bonuses (List Any Available)

4.8.1 Reload bonuses and similar offers may be available periodically. Eligibility, minimum deposit, match percentages, and maximum bonus amounts are set out in the associated promotional terms.

4.9 Free Spins Bonuses

4.9.1 Free spins, when awarded, will be valid on specified slot titles and will have a per-spin value and wagering requirement as indicated in the promotion. Free spin winnings are subject to the same rules as other bonus funds.

4.10 General Bonus Terms and Conditions

4.10.1 Only one welcome offer is permitted per household, IP address, or device unless expressly stated otherwise. Maximum bets while wagering with bonus funds are limited. Game contribution rates toward wagering requirements vary and are detailed in the promotional rules.

4.10.2 The operator reserves the right to suspend, cancel, or amend promotions at any time. Any attempt to abuse bonuses—such as using multiple accounts or engaging in low-risk betting patterns—may result in confiscation of bonus funds, closure of accounts, and disqualification from promotions.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

5.1.1 The operator may operate a multi-tier VIP and loyalty scheme. Benefits may include enhanced cashback, higher withdrawal limits, dedicated account support, and exclusive promotions. Benefits and tier names are illustrative and may change.

5.2 How to Qualify

5.2.1 Progression through loyalty tiers is generally based on cumulative wagering and deposits. Higher tiers may be available by invitation and subject to the operator’s discretion and additional eligibility checks.

5.3 Loyalty Program Description

5.3.1 The loyalty program commonly awards points for qualifying real-money wagers. Points may be redeemed for bonuses, free spins, or other benefits in accordance with the program rules.

5.4 Loyalty Program Rules

5.4.1 Earning rates, redemption thresholds, point expiry, and conversion rules are set out in the loyalty program terms. Points awarded for table and live games may accrue at different rates.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)

6.1.1 The operator accepts a range of deposit methods, which may include cards, local bank transfers, e-wallets, prepaid solutions, and supported cryptocurrencies. Minimum deposit amounts depend on the payment method and are disclosed in the cashier.

6.1.2 Deposits are generally processed instantly. The operator does not normally charge deposit fees; third-party providers and banks may apply their own fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)

6.2.1 Withdrawals are processed using supported methods, including cryptocurrencies, e-wallets, bank transfers, and payment cards where available. Minimum and maximum withdrawal limits are published in the cashier and may vary depending on the payment method and player status.

6.2.2 Processing times depend on the payment method and internal verification. Cryptocurrency and e-wallet withdrawals are typically faster, while card and bank transfers can take several business days. The operator may not charge withdrawal fees, although third-party charges may apply.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)

7.1.1 All bonuses are governed by their specific terms, including wagering requirements, maximum bet limits during play with bonus funds, and game contribution rates. The operator discloses these particulars with each promotion.

7.1.2 Breach of bonus terms, including prohibited betting patterns or exceeding maximum bet limits, may result in forfeiture of bonus funds and winnings.

7.2 Deposit Limits

7.2.1 Players may set personal deposit limits via the account settings. The operator may also impose deposit limits for regulatory, risk management, or Responsible Gambling purposes.

7.3 Withdrawal Limits

7.3.1 Standard withdrawal caps may apply (for example, monthly limits). Higher withdrawal limits may be available to VIP players or by special arrangement, subject to additional verification and operator approval.

7.3.2 Large winnings may be paid in instalments as determined by the operator’s financial policy.

7.4 Account Restrictions

7.4.1 Accounts may be suspended, restricted, or closed where the operator reasonably suspects fraud, money laundering, chargebacks, multi-accounting, or other breaches of these Terms.

7.4.2 The operator enforces a list of restricted jurisdictions. Any attempt to access services from a restricted location may result in immediate account restriction and cancellation of pending transactions.